We aim to ship your items within 2-5 Business days. Shipping is by Royal Mail 2nd Class post and is calculated by order value, as detailed below. You can choose either Standard Delivery or the Signed For option at checkout. If you choose the signed for option, you will be receive an email advising you of your tracking number when your items have been despatched. We have also added a First Class option at checkout so if you need your items a little faster, you can choose this option. Where postage is free, this will be sent 2nd class.
UK Rates for 2nd Class Postage are:
Orders up to £10.00 = £1.50 or £ 2.50 Signed For
£10.00 - £15.00 = £2.00 or £3.00 Signed For
£15.00 - £20.00 = £2.50 or £3.50 Signed For
£20.00 - £40.00 = £3.00 or £4.00 Signed For
Orders over £40.00 are eligible for free 2nd class signed for shipping (UK customers only)
We have temporarily suspended International deliveries due to the current Coronavirus Pandemic, as this is causing delays in parcels being received by International customers. Brexit has also played a part in our decision not to post Internationally, as we are unsure how long parcels will take to clear customs etc. so this, coupled with the pandemic delays, we have taken the decision not to ship Internationally for the time being.
We will continue to monitor the situation on a regular basis and we hope to resume shipping to our International customers soon.
Royal Mail does not consider a parcel lost unless it has been missing for 10 business days in the UK, 20 business days in Europe or 25 business days for the rest of the World, from the due date of delivery (1-3 business days UK, 3-5 business days Europe & 5-28 business days World Wide depending on destination). If you believe your parcel has been lost, please send us an email, however, we ask that you to wait the specified number of days suggested by Royal Mail before contacting us.
Parcels must be reported to us as not being received within 1 month of receiving your shipping confirmation in the UK, and within 2 months worldwide, otherwise a replacement/refund cannot be issued.
Incorrect address disclaimer:
It is the responsibility of the buyer to make sure that the correct address is entered at checkout. Please double check the address provided is correct, as Steel City Fabrics will not be responsible for parcels that have been sent to an incorrect address entered by the buyer, and replacement items/refunds will not be issued as a result of this.
Returns will only be accepted on items that are faulty or damaged. Pre-cut fabrics (i.e. fat quarter packs, jelly rolls etc) and unopened haberdashery items can be returned for a full refund within 14 days of purchase (28 Days for International purchases), minus return postage costs, unless the item is damaged then we reimburse the return postage costs. No refund will be given on cut-to-order fabrics, unless they are faulty, as these are classed as personalised items.
All items are quality checked before they are despatched. Steel City Fabrics cannot be held responsible for items damaged during transit.
Please get in touch if you need to return an item within the 14/28 day returns period. Unfortunately, we cannot accept a return if you contact us outside of this 14 day returns period. Your statutory rights are not affected. All items must be returned to us in a saleable condition.
Refunds will be issued within 48 hours of items being received by Steel City Fabrics.