UK DELIVERY

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We are currently only shipping orders on a Saturday.  The cut off point for orders to be posted out on a Saturday is 1pm on a Friday.  Orders received after this time will  be posted the following week.  If you need your order sooner, please contact us as we may be able to accommodate this.  Shipping is by Royal Mail and is calculated by order value, as detailed below.   You can choose either Standard Delivery or the Tracked option at checkout.  If you choose the tracked option, you will receive an email advising you of your tracking number when your items have been dispatched. 

 

Orders over £80.00 are eligible for free 2nd class shipping.  To qualify for free shipping, your order must total over £80.00 AFTER any discount codes have been applied. 

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Order Value                      Standard 1st Class                     Tracked 24                   Standard 2nd Class                        Tracked 48
               
Up to £20                                 £3.75                                      £4..50                                      £3.00                                        £3.50
£20 - £40                                £4.25                                      £5.00                                      £3.50                                         £4.00
£40 - £60                                £4.75                                      £5.50                                       £4.00                                        £4.50
£60 - £70                                £5.25                                      £6.00                                       £4.50                                        £5.00
£70 - £80                                £5.75                                      £6.50                                       £5.00                                         £5.50
Over £80                                  £6.25                                     £7.00                                       FREE                                         £6.00

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INTERNATIONAL DELIVERY

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Due to increasing postage costs and the introduction of new legislation (GSPR in the EU & NI), we have currently suspended International Shipping.  If you are outside of the EU & NI and you would like to place an order with us, please get in touch and we may be able to offer shipping on an ad-hoc invoiced basis, subject to confirmation of a mutually agreed shipping quote.​

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LOST PARCELS

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Royal Mail does not consider a parcel lost unless it has been missing for 10 business days in the UK,  20 business days in Europe or 25 business days for the rest of the World, from the due date of delivery (1-3 business days UK, 3-5 business days Europe & 5-28 business days World Wide depending on destination).  If you believe your parcel has been lost, please send us an email, however, we ask that you to wait the specified number of days suggested by Royal Mail before contacting us.

 

Parcels must be reported to us as not being received within 1 month of receiving your shipping confirmation in the UK, and within 2 months worldwide, otherwise a replacement/refund cannot be issued.

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INCORRECT ADDRESS DISCLAIMER

 

It is the responsibility of the buyer to make sure that the correct address is entered at checkout.  Please double check the address provided is correct, as Steel City Fabrics will not be responsible for parcels that have been sent to an incorrect address entered by the buyer, and replacement items/refunds will not be issued as a result of this.

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RETURNS POLICY

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Returns will only be accepted on items that are faulty or damaged.  Pre-cut fabrics (i.e. fat quarter packs etc) and unopened haberdashery items can be returned for a full refund within 14 days of purchase (28 Days for International purchases), minus return postage costs, unless the item is damaged then we reimburse the return postage costs. No refund will be given on cut-to-order fabrics, unless they are faulty, as these are classed as personalised items.  All items are quality checked by us before they are despatched. 

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Please get in touch if you need to return an item within the 14/28 day returns period.  Unfortunately, we cannot accept a return if you contact us outside of this 14/28 day returns period.  Your statutory rights are not affected.  All items must be returned to us in a saleable condition.  We would recommend obtaining proof of postage when returning good to us, or using a tracked service.  Steel City Fabrics cannot be held responsible for items lost or damaged during transit. 

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Our returns address is 5 Treswell Crescent, Sheffield, S6 2LE.

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Refunds will be issued within 72 hours of items being received by Steel City Fabrics.