F.A.Q'S

The Answers You Need

WHICH PAYMENT METHODS DO YOU ACCEPT?

Steel City Fabrics accepts secure payment by PayPal, Credit & Debit Card via Stripe. You can be reassured that payment made via the website is secure as the SSL Secure Shopping icon will be displayed on the checkout screen.

MY FABRIC HAS SHRUNK AND/OR THE COLOURS HAVE RUN, CAN I RETURN IT FOR A REFUND?

Returns will not be accepted and refunds will not be given due to fabric shrinkage or colour run as care instructions are displayed on the website for all fabrics sold.  A small amount of shrinkage and colour run is to be expected with fabrics so we recommend taking this in to account when making your purchases.  We recommend pre-washing your fabric prior to cutting using the manufacturers washing recommendations, and using a colour catcher in your washing machine to check for colour run.  Steel City Fabrics will not be held responsible for care instructions not being followed.

WHY DOES MY FABRIC LOOKS A LITTLE DIFFERENT TO THE COLOUR THAT IS DISPLAYED?

We use a combination of stock images from the manufacturer/designer and our own photographs.  Whilst we try our best to accurately represent the colours of the fabrics, we cannot guarantee an exact colour match.  This may also depend on your display settings, so fabrics may look a little different when you receive them.

CAN I CANCEL MY ORDER?

If you wish to cancel your order you must do so within 24 hours of placing the order on our website.  All of our orders are usully cut 24-72 hours after we receive them (with the exception of pre-order fabrics).  At quieter times orders can be cut within 12-24 hours receiving your order which means that your order could have been posted before we receive your cancellation.  In these circumstances, we would not cancel your order until it has been returned to us, in the condition it was sent, and we would then processs your refund within 48 hours .

If you wish to cancel any pre-order you have made, you must do so within 14 days of placing your order.  If you contact us after the 14 day period, we are unable to offer a refund.  This does not affect your statutory rights.

TERMS AND CONDITIONS

By checking the box at checkout, you, the customer, agree that you have read each description of the item/items that you are purchasing before placing your order.  Steel City Fabrics cannot be held responsible for the customer not reading item descriptions, or the way the customer interprets them, as they are explicitly worded on the website.  This especially relates to fat quarter bundles as, in some circumstances, but not all, we do not always have a specific full fabric collection in our bundles, therefore we cannot be held responsible for the customers assumption that there is an item or items missing when, in fact, it was not included in the bundle in the first place.  Our written and photographic descriptions will clearly state what is, or is not, included in a bundle, or with any other item sold on our website.