WHICH PAYMENT METHODS DO YOU ACCEPT?
Steel City Fabrics accepts secure payment by PayPal, Credit & Debit Card via Stripe. You can be reassured that payment made via the website is secure as the SSL Secure Shopping icon will be displayed on the checkout screen.
WHAT ARE YOUR SHIPPING COSTS/DELIVERY INFORMATION?
We aim to ship your items within 1-3 Business days.
Shipping is by Royal Mail 2nd Class Standard Delivery and is calculated by order value, as detailed below.
UK Rates are:
Orders up to £10.00 = £1.50
£10.00 - £15.00 = £1.95
£15.00 - £20.00 = £2.25
£20.00 - £25.00 = £2.75
£25.00 - £30.00 = £3.25
£30.00 - £40.00 = £3.65
Orders over £40.00 are eligible for free shipping (UK customers only)
Estimated delivery time for International Orders is between 5-28 Business days.
International Shipping Rates are:
Orders up to £10.00 - Royal Mail International Economy £5.00
Orders between £10.00 - £30.00 - Royal Mail International Economy £8.50
Orders between £30.00 - £50.00 - Royal Mail International Economy £12.50
Orders between £50.00 - 70.00 - Royal Mail International Economy £19.50
Orders over £70.00 - Royal Mail International Economy £22.50
Orders up £40.00 GBP - £17.80 GBP, Royal Mail International Tracked and Signed For
Order between £40.00 GBP & £60.00 GBP - £20.30 GBP Royal Mail International Signed For
Order over £60.00 GBP - £27.80 GBP Royal Mail International Tracked and Signed For
All International orders are subject to a £1.00 GBP handling fee which will be applied at check out.
PLEASE NOTE - International orders may have additional fees applied by your Country's Customs Agency. Steel City Fabrics are not responsible for these fees, and we cannot reimburse customers for these fees. We recommend you contact your Country's Customs Agency for more information about these fees and to find out if these are applicable to the goods you are purchasing.
Royal Mail does not consider a parcel lost unless it has been missing for 15 business days in the UK, 20 business days in Europe or 25 business days for the rest of the world. If you believe your parcel has been lost, please send us an email, however, we ask that you to wait the specified number of days suggested by Royal Mail before contacting us.
Parcels must be reported to us as not being received within 1 month of receiving your shipping confirmation in the UK, and within 2 months worldwide, otherwise a replacement/refund cannot be issued.
Incorrect address disclaimer:
It is the responsibility of the buyer to make sure that the correct address is entered at checkout. Please double check the address provided is correct, as Steel City Fabrics will not be responsible for parcels that have been sent to an incorrect address entered by the buyer, and replacement items/refunds will not be issued as a result of this.
RETURNS AND REFUND POLICY
Returns will only be accepted on items that are faulty or damaged. Pre-cut fabrics (i.e. fat quarter packs, jelly rolls etc) and unopened haberdashery items can be returned for a full refund within 14 days of purchase, minus return postage costs, unless the item is damaged then we reimburse the return postage costs. No refund will be given on cut-to-order fabrics, unless they are faulty, as these are classed as personalised items.
All items are quality checked before they are despatched. Steel City Fabrics cannot be held responsible for items damaged during transit.
Please get in touch if you need to return an item with the 14 day returns period. Unfortunately, we cannot accept a return if you contact us outside of this 14 day returns period. Your statutory rights are not affected.
Refunds will be issued within 48 hours of items being received by Steel City Fabrics.
MY FABRIC HAS SHRUNK AND/OR THE COLOURS HAVE RUN, CAN I RETURN IT FOR A REFUND?
Returns will not be accepted and refunds will not be given due to fabric shrinkage or colour run as care instructions are displayed on the website for all fabrics sold. A small amount of shrinkage and colour run is to be expected with fabrics so we recommend taking this in to account when making your purchases. We recommend pre-washing your fabric prior to cutting using the manufacturers washing recommendations, and using a colour catcher in your washing machine to check for colour run. Steel City Fabrics will not be held responsible for care instructions not being followed.
WHY DOES MY FABRIC LOOKS A LITTLE DIFFERENT TO THE COLOUR THAT IS DISPLAYED?
We use a combination of stock images from the manufacturer/designer and our own photographs. Whilst we try our best to accurately represent the colours of the fabrics, we cannot guarantee an exact colour match. This may also depend on your display settings, so fabrics may look a little different when you receive them.